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Rugstudio Policies




Below is a summary of RugStudio policies. For more thorough information, please visit the pages below.

Your shopping experience should be as beautiful as your rug

Outstanding selection and values are just the beginning. For over seventy years, we have been committed to providing our customers with the best rug buying experience possible. And, at Rug Studio, we strive to make your online shopping, simple and convenient. If we're not achieving all of these goals for you, please contact us.


Your satisfaction is guaranteed

If your order doesn't meet your expectations for any reason, return it for a full refund within 30 days of purchase. We do not have re-stocking fees or hidden charges. If you need to return a rug, you are only responsible for the return shipping expense. Simply contact us for return instructions. Once the item arrives at our distribution center, it will be thoroughly inspected and the refund will be issued within 5-7 business days of receipt. Please allow your financial institution at least 3 business days to post the refund to your account.


Try before you buy

Since we do not have samples or swatches for the vast majority of our rugs, we encourage you to order the smallest size available (usually a 2'x3') to view the colors and make sure it will work for you. Then, once you've made a decision, you can return the small one and order the correct size. Simply let us know when you're ready and we'll send you return instructions. Return shipping for a 2'x3' will usually be under $10, versus $100 or more for an 8'x10' or larger. Please start with your favorite rug; there's no limit, but we do appreciate you sampling one rug at a time if possible.


Fast, free shipping

Orders placed before 2:00pm CST are usually shipped the same day from our distribution center in San Antonio, Texas. Some items may ship directly from the manufacturer within 2-5 days. Either way, you can expect your rug to arrive within 7 to 10 business days. If, for some reason, your order is delayed, we will let you know via e-mail, then monitor your order until it is delivered to you. Oversized shipments (rugs 9x12 and larger) are too big for UPS and will ship via truck line and therefore may take an extra day or two. We pay the freight charges for addresses within the Contiguous U.S. (Other areas will be charged standard UPS or USPS rates.) Click here for more shipping information.


A note about color and design

We spend a great deal of time ensuring that our rugs are shown to you as accurately as possible. However, please keep in mind that the color calibration of computer monitors can vary slightly. You should also note that rug designs usually change as the size of the rug increases. For example, large rugs typically have wider, more complicated borders and a more intricate design in the field than small rugs. Most of the rugs photographed on our site are 5'x8'or 8'x10' size.


Your privacy is our priority

At RugStudio, we respect your privacy. We will not share or sell any information about our visitors to any third party companies or organizations. Furthermore, all orders processed through our Web site are held in the strictest confidence and are processed entirely by our secure servers. These servers use very high-level encryption technology to keep your confidential information secure. Any information we request from you willonlybe used to help us process your order.


Products and pricing

We make every effort to maintain the lowest possible prices on the best and most exciting designs in area rugs. From time to time we will adjust our product information and pricing when notified by our manufacturers. This may occur without prior notice. Please keep in mind that the price you see today may not be the price you see tomorrow. We strive to keep RugStudio as bug-free as possible, but should you happen across a programming bug or a pricing glitch, please let us know. Although we try, regrettably, we cannot honor some pricing errors.