RugStudio Accessibility Statement


Our approach

RugStudio is committed to making our website usable for as many people as possible, including customers who rely on assistive technology such as screen readers, screen magnifiers, voice input, and keyboard navigation.

Guidelines we work toward

We aim to align with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. Accessibility is an ongoing process, and we continue to refine the experience as we add new content and features.

How we review and improve

We routinely evaluate key shopping flows (including checkout) using a mix of automated and manual checks, such as:

  • Automated scans (including Lighthouse and related tooling)
  • Keyboard-only navigation and focus behavior checks
  • Form labeling and error messaging reviews
  • Contrast and readability spot checks

Our internal testing has shown strong results, including high accessibility scores on important pages.

Need assistance or want to report a problem?

If you experience any difficulty using RugStudio, please contact us and we’ll work with you to provide the information, item details, or checkout help you need.

When reaching out, it helps if you include the page URL and a short description of what you were trying to do (plus your browser/device and any assistive technology, if applicable).

Phone: 1-800-796-8890

Hours: Monday–Friday, 9am–5pm CST

Email: Contact us online

Ongoing updates

We will continue improving accessibility across the site and addressing issues as they’re identified, so the RugStudio experience remains welcoming and usable for everyone.